Find answers to our most common questions.

Frequently asked questions.

In our time of running Plexa we have gained a vast amount of experience and knowledge. We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way.

Yes absolutely, once the 12 months is up you can either sign up for another 12 months or choose to walk away but you will take your website with you.

All of our payments are handled via “GoCardless”. On acceptance of the partnership we will send you a recurring invoice starting from the date of agreeing. Payments will be taken via direct debit after the invoice has been issued.

Our guarantee to you is that we will have your website up and running in 14 weeks from signing up. However we can only do this if we have all of the information we need when we expect it. See our “How it works” section for more information.

We like to work with all sorts and sizes of businesses and individuals, and we bring the same skills used to support our big business clients to the work we do for smaller clients. We’re just as keen to work with small businesses as we are large ones.

We certainly can do! It’s important to approach website redesigns sensitively to make sure your reasons for redesigning are valid. This will ensure the project is an overall success from your ROI point of view.

Of course! We have clients in UK, USA and Australia. We have face to face meetings using Teams or Skype, it makes working with businesses anywhere in the world straight forward enough.

If you need our help with web support and maintenance, we’ll be here for you. If not, we will leave you to it. If you change your mind and need us after all, we’ll still be here for you! Just speak to us and we can help you with the right support package.

It most certainly will! More people are accessing the web via small screens than ever, and the trend is likely to carry on. If your site doesn’t display or work properly on a mobile or tablet screen, you risk losing a big chunk of your potential audience. It means mobile responsive web design is essential these days. Every website we create is mobile responsive.

A page one position in the Google search results is not something anybody can agree to due to the algorithms Google use and update. Not so long ago it was relatively easy to achieve. These days it’s a lot more challenging, and getting it wrong can affect your reputation. Thankfully we have all the SEO tools and know-how to maximise your chances.

Absolutely, we have a social media package available here. We also offer tailored social media packages to cater for all your needs.

All of our website packages come with with no limit on the number of pages as we want to make sure you get exactly what you want and don’t believe in charging extra for more pages.

Yes absolutely, in our experience we find the hardest part of getting a website live is actually get the copy from our clients. By providing you with the copy to get your website live we can ensure your site goes live quickly.

No not at all, all ouf our websites are 100% bespoke so you can rest assured that you will be unique.